9lotto Privacy Policy — Our Commitment to Protecting Malaysian User Data
This page explains in detail how 9lotto collects, uses, stores, and protects the personal information of Malaysian users who register and use our platform.
1. Information We Collect
When you register and use the 9lotto platform, we collect several categories of information to ensure the service runs smoothly and securely. The types of data collected are as follows:
- Account information — full name, email address, phone number, date of birth, and encrypted password provided at registration.
- Device and browser information — device type, operating system, browser version, IP address, and screen resolution used when accessing the platform.
- Local payment information (MYR) — bank account numbers, digital wallet details (such as TNG eWallet), and transaction history in MYR. We do not store full card numbers; financial data is handled through secure encrypted channels.
- Cookies and tracking data — session information, user preferences, and pages visited to help improve your experience on the platform.
- Usage data — games played, session duration, login frequency, and general betting activity for internal analytics purposes.
We only collect information that is strictly necessary to provide our services. Sensitive information is never shared with third parties without user consent or a legal obligation to do so.
2. How We Use Your Information
9lotto uses the data we collect for the following purposes, all of which are directly related to delivering our services to users in Malaysia:
Verifying user identity, preventing fraud, and protecting accounts from unauthorised access through two-step verification and suspicious activity monitoring.
Securely processing deposits and withdrawals in MYR, including payment verification via local methods such as FPX and TNG eWallet.
Analysing aggregated usage patterns to improve platform performance, enhance navigation, and tailor content to the needs of Malaysian users.
Using account information to resolve enquiries, complaints, and technical issues submitted by users through available support channels.
3. Cookies and Session Tracking
The 9lotto platform uses cookies — small data files stored in your browser — to enable essential functions such as automatic login, language preference saving, and session security during gameplay.
There are two types of cookies used:
- Session cookies — deleted automatically when you close your browser. Used to maintain login status and session security while you are active.
- Persistent cookies — stored for a limited period to recognise returning users and restore previously saved preferences.
You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features on the platform.
4. Data Storage & Security
All 9lotto user data is stored on servers protected with industry-standard encryption. We use HTTPS and SSL protocols for all communications between users' devices and our systems, ensuring that data in transit cannot be intercepted by third parties.
Additional security measures we have in place include:
- Login attempt limits to prevent brute-force attacks on user accounts.
- Continuous monitoring for unusual or suspicious activity within the system.
- Regular data backups to ensure the integrity of user information under any technical circumstances.
- Staff access to user data is restricted to specific individuals who require it solely to carry out their duties.
Data that is no longer required for operational purposes will be deleted or anonymised in accordance with our internal retention policy.
5. Sharing Information with Third Parties
9lotto does not sell, rent, or share users' personal information with third parties for marketing purposes without explicit user consent. However, there are limited situations where data sharing may occur:
- Payment processors — transaction details are shared with licensed and recognised payment service providers to facilitate deposit and withdrawal processing in MYR.
- Legal requirements — we may be required to disclose user information to the relevant authorities when mandated by law or court order in Malaysia.
- Technical service providers — third parties who assist in operating the platform (such as server hosting providers) are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
In all cases of data sharing, we ensure that the receiving party upholds data protection standards equivalent to our own policy.
6. User Rights, Policy Changes and How to Contact Us
Right to Access, Correction & Deletion
Every 9lotto user has the right to access the personal information we hold, request corrections if there are any errors, or apply to have their account and associated data deleted. These requests can be submitted through our customer support.
- Right to Access — you may request a copy of the personal data we hold in connection with your account.
- Right to Correction — if any information we hold is inaccurate, you have the right to correct it via your profile settings or by contacting support.
- Right to Deletion — you may request to close your account and delete your personal data, subject to any applicable legal data retention requirements.
Changes to This Policy
9lotto reserves the right to update this privacy policy from time to time to reflect changes in laws, technology, or our operational practices. Any changes take effect immediately upon being published on this page. Users are advised to review this page periodically.
How to Contact Support for Privacy Enquiries
If you have any questions, concerns, or complaints regarding this privacy policy or how 9lotto handles your data, please reach out to our support team via email at the address below:
We will endeavour to respond to all privacy-related enquiries within seven (7) business days.
Have a Question About Privacy or Platform Usage?
Check our FAQ page for quick answers, or log in to your account to manage your privacy settings and personal data.